Date of Last Revision: 15 July, 2021
Welcome to Mastery!
AEZ MEDIA PTY LTD. (“Mastery,” “AEZ Media,” “Andrew Ethan Zeng,” “Company,” “Programs,” “Courses,” “we,” “us,” “our,”) welcomes you (“You,” “Client,” “Student”). We invite you to access and use our website located at www.masteryofficial.com, https://pro.masteryofficial.com, https://mastery.teachable.com/ and https://andrewethanzeng.com/ (the “Site,” and “Website”).
PLEASE READ THESE TERMS OF SERVICE CAREFULLY, AS THEY GOVERN YOUR USE OF THE SITE AND SERVICES. If you do not wish to be bound by our terms, policies and disclaimers, you can always leave the Website immediately and do not use the Sites.
The terms and conditions set forth form a binding agreement (“Agreement”) between you and AEZ MEDIA PTY LTD. We reserve the right to modify and amend these terms and conditions at any time without notice. Continued use of this Site after any change means you have accepted the changed terms and conditions. By using this Site, you accept and agree that following any information or recommendations provided therein is at your own risk.
1. Description and use of our websites
Visitors. Visitors are people who do not register with us, but want to explore the Websites. No login is required for Visitors. Visitors can: (a) view all publicly available content on the Websites; and (b) email us.
Registered Users. Registered Users can do all things Visitors can do, and in addition: (a) purchase products and services through one of our Websites; (b) access exclusive content available only to Registered Users; (c) create, access, manage, and update their own personal accounts on the Websites; (d) post comments and other content on the Websites (collectively, “Registered User Content”); (e) sign up for our various programs; (f) sign up for alerts and other notifications; and (g) become part of the Mastery Pro community.
2. Intellectual Property Rights
Other than the content you own, under these Terms, AEZ MEDIA PTY LTD and/or its licensors own all the intellectual property rights and materials contained in this Website.
You are granted a limited license only for purposes of viewing the material contained on this Website.
The Services may contain Content specifically provided by us, our partners or our users and such Content is protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. You shall abide by all copyright notices, information, and restrictions contained in any Content accessed through the Services. All contents are protected by Australian copyright laws. The absence of a registered copyright symbol does not mean that such materials are not protected as belonging to AEZ MEDIA PTY LTD.
3. Community guidelines
Mastery’s community, like any community, functions best when its users follow simple rules. By accessing and/or using the Websites, you agree to comply with these community guidelines (the “Community Guidelines”) and that:
You comply with all applicable laws in your use of the Websites and will not use the Websites for any unlawful purpose;
You will not reupload, share, email, transmit, or otherwise make available any content that:
infringes copyright, trademark, right of publicity, or other proprietary rights of any person or entity; or
is defamatory, indecent, obscene, pornographic, sexually explicit, elicits violence, invades privacy or contains hate speech (i.e., speech that attacks or demeans a group based on race or ethnicity, religion, disability, gender, age, and/or sexual orientation/gender identity;
discloses any private information about another person, including that person’s email address, postal address, phone number, credit card information, or any similar information;
You will not “stalk,” threaten, or otherwise harass another person;
You will not spam or use the Websites to engage in any commercial activities;
If you post any User Content, you will stay on topic;
You will not access or use the Websites for market research purposes for a competing business;
You will not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
You will not interfere with or attempt to interrupt the proper operation of the Websites through the use of any virus, device, information collection or transmission mechanism, software or routine, or access or attempt to gain access to any data, files, or passwords related to the Websites through hacking, password or data mining, or any other means;
You will not cover, obscure, block, or in interfere with any advertisements and/or features on the Websites;
You will not use any automated means to access the Websites for any purpose without our express written permission; provided, however, we grant the operators of public search engines permission to use spiders to copy materials from only the public portions of the Websites and not private material for the sole purpose of and solely to the extent necessary for creating publicly-available searchable indices of the materials, but not caches or archives of such materials;
You will not take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our Site infrastructure; and
You will let us know about inappropriate content. If you find something that violates our Community Guidelines, please let us know, and we’ll review it.
We reserve the right, in our sole and absolute discretion, to deny you access to the Websites, or any portion of the Websites, without notice, and to remove any content that does not adhere to these Community Guidelines.
4. Member Accounts, Password and Security
You are solely responsible for the confidentiality and use of your Sign-In Name, Password, and Unique Identifiers, as well as for any use, misuse, or communications entered through the Websites using one or more of them. You will promptly inform us of any need to deactivate a Password or Sign-In Name, or change any Unique Identifier. We reserve the right to delete or change your Password, Sign-In Name, or Unique Identifier at any time and for any reason and shall have no liability to you for any loss or damage caused by such action. Mastery will not be liable for any loss or damage caused by any unauthorized use of your account.
5. DMCA & Copyright
All our Programs are purchased under a single use license. The unlawful distribution of Program and AEZ MEDIA PTY LTD assets WILL be prosecuted under Section 512(c) of the Digital Millennium Copyright Act (”DMCA”).
The Law applies with equal force to any individual and/or company that knowingly or unknowingly resells the aforementioned assets.
Only one person may access the Program per unique purchase. Ecommerce Mastery and Social Marketing Mastery each count as different standalone programs. If any user(s) is seen allowing others to use his/her account to access the Program, that person will be erased from the Program effective immediately without a refund.
You may not share this information with others not enrolled in the Program. If you are found uploading Program assets or sharing information anywhere else, you will be erased from the Program effectively immediately without a refund and legal action may be taken against you.
All intellectual property, including Company’s copyrighted program and/or course materials, shall remain the sole property of the Company. Client agrees (1) not to infringe any copyright, patent, trademark, trade secret, or other intellectual property rights, (2) that any Confidential Information shared by the Company is confidential and proprietary, and belongs solely and exclusively to the Company, (3) Client agrees not to disclose such information to any other person or use it in any manner other than in discussion with the Company. Further, by purchasing this Program, Client agrees that if Client violates, or displays any likelihood of violating, any of Client’s agreements contained in this paragraph, the Company will be entitled to injunctive relief to prohibit any such violations and to protect against the harm of such violations.
You are specifically restricted from all of the following:
publishing any Website material in any other media;
selling, sublicensing and/or otherwise commercializing any Website material;
Unlawful distribution of AEZ MEDIA PTY LTD and Mastery services and products
publicly performing and/or showing any Website material;
using this Website in any way that is or may be damaging to this Website;
using this Website in any way that impacts user access to this Website;
using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
using this Website to engage in any advertising or marketing.
Certain areas of this Website are restricted from being accessed by you and AEZ MEDIA PTY LTD may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality also.
7. Your Content
In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant AEZ MEDIA PTY LTD a non-exclusive, worldwide irrevocable, sub-licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. Your Content must be your own and must not be invading any third-party’s rights. AEZ MEDIA PTY LTD reserves the right to remove any of Your Content from this Website at any time without notice.
We share student wins and successes inside our programs and on our Websites. By signing up for our programs and courses, you waive the right to anonymity and any testimonials including unofficial testimonials and words of praise via Instagram stories, public social media posts, Slack platform, Circle platform and direct messages with Andrew have the potential to be used on our marketing materials and/or any promotional efforts. You understand that all confidentiality provisions apply and that testimonials are the only exception to our confidentiality obligations unless otherwise explicitly arranged.
By accepting the terms of this Agreement and affirmatively seeking the benefits of membership in the Program offered by AEZ MEDIA PTY LTD and Mastery, Client affirmatively agree and acknowledge that AEZ MEDIA PTY LTD may at any time reproduce and/or disseminate any testimonial(s) describing or otherwise referencing, either directly or indirectly, Client experience participating in such Program, including any specific results experienced by Client over the course of such participation. Client agrees and acknowledges that this includes any written statements you may publish to social media accounts and online forums as well as any statements and/or images captured or otherwise recorded over the course of attendance at any event(s) related to such Program. You further represent that any such statements or testimonials that you make shall be correct, accurate, and truthful.
9. Refund Policy
This refund policy is in place to protect the intellectual property contained within our programs.
Due to the immediate, direct access to all program materials, videos, assets and classroom, refunds are ONLY considered if a student has viewed LESS THAN 10% of the Program, has not accessed the Mastery classroom and has emailed us with a refund request within 14 days from purchase date. Due to the digital nature of our program, any refunds made after 14 days of enrollment will be denied.
We then have the unilateral discretion to grant a refund and all refunds are discretionary as determined by AEZ MEDIA PTY LTD.
Please ensure you read the details, description of each module and carefully read this Agreement so you understand exactly what you are purchasing. It is your responsibility to review our sales page and Agreement before purchasing, or accessing any of our Programs or products. We have taken every measure to clearly communicate through all marketing channels, communication platforms, sales pages, and webinars to educate the public on who our Programs and online courses would and would not benefit.
If you seek a refund, contact [email protected] within 14 days from date of purchase and prove you’ve viewed less than 10% of the program and have not yet accessed the Mastery classroom along with your valid reason for refund. You must include your coursework and reasoning with your request for a refund. If you request a refund and do not include your coursework nor reason by the 14th day, your refund will not be granted.
9.1 An example of a situation where a refund is given is if you are unable to access or properly engage in the program. This means we are expecting the following documents and tasks to be completed:
Proof of legitimate purchase by sending your Teachable receipt
Bank statement showing the legitimate purchase paid in full
A form of Government ID such as a driver’s license. This ID must match your form of payment.
Screenshots of a progress rate less than 10% within the Teachable portal
Screenshots of your progress made including your website, store and ads created
Links to your business website and social handles created
A detailed and fair explanation on your request for refund
9.2 We also do not offer refunds for the following: (1) attempts to use the refund policy as a way to opt-out of any existing financial obligation and/or payment plan already committed to us upon signing up for our Program, (2) change of business direction after purchasing the Program, (3) inability to complete the Program, (4) accessing the classroom or more than 10% of the video lessons and/or (4) change of mind beyond the 14 days from enrollment.
9.3 Only one person may access the Program per purchase. If a user is seen allowing others to use his account to access the Program, that person will be removed from the Program without a refund. You may not share this information with others not enrolled in the Program. If you are found uploading these videos or sharing information anywhere else, you will be removed without refund.
9.4 Please note, we do not offer partial refunds for our programs and our exclusive bonuses and course extensions are non-refundable under any circumstances.
9.5 Money Back Guarantee: Unless otherwise noted during your purchase of the Service you choose, as required by applicable law in your jurisdiction, or as set forth in the refund policy applicable to any Service you purchase through a third-party marketplace, should you become dissatisfied with the Service within the first 14 days after purchase, Mastery will refund the full amount of your purchase and subsequently terminate your access. Refunds are not available for accounts which have violated the terms of service; violations are determined at Mastery’s sole discretion. If Mastery determines that you are abusing our refund policy, we reserve the right to suspend or terminate your account and refuse or restrict any and all current or future use of the Service without delivering a refund. To request a refund or to ask a question regarding the 14-day money back guarantee, email Support at [email protected]
10. Payment Plans
Payment plans may be offered as a form of convenience to the Client. In the event the payment fails or you purposely withdraw the payment method, you will not be able to access any of the information or content sold through our Site or any other of our courses, products or services.
In the event of three failed payments, you understand AEZ MEDIA PTY LTD may enlist a debt collection agency to collect the money owing from you. Please note a payment plan is not a membership, in which you cannot cancel at any time. By signing up for our payment plan, you agree to pay the full balance owing of your payment plan by the due date.
11. Course Updates + Bonuses
Our team actively updates our Programs to ensure the majority of students’ biggest roadblocks are anticipated, minimized, and addressed. Students are automatically granted access to any updates within the corresponding Mastery Program.
Please note, enrolling in our Program does not grant free access to any future bonuses other than the ones promised to be offered upon the time of enrollment within your relevant Program. These are bonuses and we are not obligated to continually update the program and further course updates and/or bonuses may be ceased in the future at our discretion.
To the extent the Service or any portion thereof is made available for any fee, you will be required to select a payment plan and provide Mastery information regarding your credit card or other payment instrument. You represent and warrant to Mastery that such information is true and that you are authorized to use the payment instrument.
You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur. You agree to pay Mastery the amount that is specified in the payment plan (as well as any applicable taxes) in accordance with the terms of such plan and this Terms of Conditions.
You hereby authorize Mastery to bill your payment instrument in accordance with the terms of the applicable payment plan (as well as any applicable taxes) until you terminate your account, and you further agree to pay any charges so incurred. If you dispute any charges you must let Mastery know within thirty (30) days after the date that Mastery charges you. We reserve the right to change our prices. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the changed amount.
13. Recurring Subscriptions
If you select a Service with an auto renewal feature (“Recurring Subscription”), you authorize Mastery to maintain your account information and charge that account automatically upon the renewal of the Service you choose with no further action required by you. In the event that Mastery is unable to charge your account as authorized by you when you enrolled in a Recurring Subscription, Mastery, may, in its sole discretion: (i) bill you for your Service and suspend your access to the Service until payment is received, and/or (ii) seek to update your account information through third party sources (i.e., your bank or a payment processor) to continue charging your account as authorized by you and/or (iii) enlist a debt collection agency to collect the money owing from you.
Payments are nonrefundable and there are no refunds or credits for partially used periods. You may cancel a Recurring Subscription at any time, but if you cancel your subscription before the end of the current subscription period, we will not refund any subscription fees already paid to us.
You can cancel by contacting Support at [email protected] or by going to Settings in your account, selecting Cancel under the Subscription box and then following the onscreen instructions to continue and cancel subscription.
14. Blacklisted and Disputed Payments
AEZ MEDIA PTY LTD retains the right to ‘Blacklist’ you from accessing any and all materials, courses or other products or services we offer in the event that you do not pay your bills, dispute your payments, or if you steal any of our intellectual property. A student will be removed from the blacklist under the discretion of AEZ MEDIA PTY LTD and under the conditions that the outstanding balance has been paid in full, and that the student is not eligible for a refund for the remainder of their course access. In the event that a student wants to regain access to our online courses after disputing a payment(s), the student agrees to pay the Program fee for each payment previously disputed. If multiple disputes were filed, the student must pay for the program upfront in full before regaining course access.
15. No Guarantees
It should be made clear, we make NO GUARANTEES about any success that you’ll get from our Site, Program or our products and services. We will do everything for you to succeed, but we make no guarantees. It is very basic and the words are meant to have their exact meaning: we make NO GUARANTEES about any success that you’ll get. We will do everything for you to succeed, but we make no guarantees and we try our best but can only control so much about your success through our Programs.
By engaging with our Site, Programs or products, you understand that we make NO guarantees whatsoever regarding any result based on action or inaction relating to your life or business based on the information we share, products or services we sell through the Site. Ultimately, we will not be accountable or make any promises for what will happen in your life and business. This includes working with us as a Client before and had certain results, we make no guarantee that will happen again. Again, it cannot be more clear: we make NO GUARANTEES about any success that you’ll get from our Site, Programs or products.
16. No Earning Projection, Promises or Representations
You recognize and agree that AEZ MEDIA PTY LTD has made no implications, warranties, promises, suggestions, projections, representations or guarantees whatsoever to you about future prospects or earnings, or that you will earn any money, with respect to the content on Company’s Site, and that we have not authorized any such projection, promise, or representation by others.
Any earnings or income statements, or any earnings or income examples, are only estimates of what we think you could earn. There is no assurance you will do as well as stated in any examples. If you rely upon any figures provided, you must accept the entire risk of not doing as well as the information provided. This applies whether the earnings or income examples are monetary in nature or pertain to advertising credits which may be earned (whether such credits are convertible to cash or not).
There is no assurance that any prior successes or past results as to earnings or income (whether monetary or advertising credits, whether convertible to cash or not) will apply, nor can any prior successes be used, as an indication of your future success or results from any of the information, content, or strategies. Any and all claims or representations as to income or earnings (whether monetary or advertising credits, whether convertible to cash or not) are not to be considered as “average earnings”. Results may vary. Accept that although you follow this Program, you may not receive the sales or income desired. I am/we are not responsible for your well-being or your income. Please be aware of this.
(i) The Economy. The economy, both where you do business, and on a national and even worldwide scale, creates additional uncertainty and economic risk. An economic recession or depression might negatively affect the results produced by Program or products.
(ii) Your Success Or Lack Of It. Your success in using the information or strategies provided at https://www.masteryofficial.com, https://pro.masteryofficial.com/, https://mastery.teachable.com/, https://andrewethanzeng.com/ or Programs depends on a variety of factors. We have no way of knowing how well you will do, as we do not know you, your background, your work ethic, your dedication, your motivation, your desire, or your business skills or practices. Therefore, we do not guarantee or imply that you will get rich, that you will do as well, or that you will have any earnings (whether monetary or advertising credits, whether convertible to cash or not), at all.
Internet businesses and earnings derived therefrom, involve unknown risks and are not suitable for everyone. You may not rely on any information presented on the website or otherwise provided by us, unless you do so with the knowledge and understanding that you can experience significant losses.
(iii) Forward-Looking Statements. MATERIALS CONTAINED ON THIS WEBSITE OR IN MATERIALS PURCHASED AND/OR DOWNLOADED FROM THIS WEBSITE MAY CONTAIN INFORMATION THAT INCLUDES OR IS BASED UPON FORWARD-LOOKING STATEMENTS. FORWARD-LOOKING STATEMENTS GIVE OUR EXPECTATIONS OR FORECASTS OF FUTURE EVENTS. YOU CAN IDENTIFY THESE STATEMENTS BY THE FACT THAT THEY DO NOT RELATE STRICTLY TO HISTORICAL OR CURRENT FACTS. THEY USE WORDS SUCH AS “ANTICIPATE,” “ESTIMATE,” “EXPECT,” “PROJECT,” “INTEND,” “PLAN,” “BELIEVE,” AND OTHER WORDS AND TERMS OF SIMILAR MEANING IN CONNECTION WITH A DESCRIPTION OF POTENTIAL EARNINGS OR FINANCIAL PERFORMANCE.
ANY AND ALL FORWARD LOOKING STATEMENTS HERE, IN OTHER MATERIALS CONTAINED ON THIS WEBSITE OR IN MATERIALS PURCHASED AND/OR DOWNLOADED FROM THIS WEBSITE ARE INTENDED TO EXPRESS OUR OPINION OF EARNINGS POTENTIAL. MANY FACTORS WILL BE IMPORTANT IN DETERMINING YOUR ACTUAL RESULTS AND NO GUARANTEES ARE MADE THAT YOU WILL ACHIEVE RESULTS SIMILAR TO OURS OR ANYBODY ELSE, IN FACT NO GUARANTEES ARE MADE THAT YOU WILL ACHIEVE ANY RESULTS FROM OUR IDEAS AND TECHNIQUES IN OUR MATERIAL.
(iv) Due Diligence. You are advised to do your own due diligence when it comes to making business decisions and should use caution and seek the advice of qualified professionals. You should check with your accountant, lawyer, or professional advisor, before acting on this or any information. You may not consider any examples, documents, or other content on the website or otherwise provided by us to be the equivalent of professional advice. Nothing contained on the website or in materials available for sale or download on the website provides professional advice in any way. You should consult with your own accountant, lawyer, or professional advisor for any questions you may have.
We assume no responsibility for any losses or damages resulting from your use of any link, information, or opportunity contained within the website or within any information disclosed by the owner of this site in any form whatsoever.
17. No warranties
This Website and our Programs is provided “as is,” with all faults, and AEZ MEDIA PTY LTD express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.
18. Limitation of Liability
In no event shall AEZ MEDIA PTY LTD, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. AEZ MEDIA PTY LTD, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
You hereby indemnify to the fullest extent AEZ MEDIA PTY LTD including its officers, directors and employees from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses (including legal fees) arising in any way related to your breach of any of the provisions of these Terms.
You understand that all action taken is performed voluntarily and is your own responsibility. You should seek independent professional advice before undertaking any physical, business or investment actions.
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
If any provision of these Terms shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforced as so limited.
21. Variation of Terms
AEZ MEDIA PTY LTD is permitted to revise these Terms at any time as it sees fit, and by using this Website or Programs you are expected to review these Terms on a regular basis.
AEZ MEDIA PTY LTD is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
23. Entire Agreement
These Terms constitute the entire agreement between AEZ MEDIA PTY LTD and you in relation to your use of this Website, and supersede all prior agreements and understandings.
24. Governing Law & Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of New South Wales Australia without regard to its conflict of law provisions. You submit to the non-exclusive jurisdiction of the state and federal courts located in NSW for the resolution of any disputes.
Should you have any inquiries, direct them to our team [email protected]
Thank you for taking the time to read and review.